شروط الخدمة

1. General
• These Terms & Conditions govern your use of our website and the purchase of products from Aliona Cosmetics. By using this site, you accept these Terms & Conditions in full.
• Aliona Cosmetics reserves the right to change these Terms & Conditions at any time. Your continued use of the website after any changes constitutes acceptance of those changes. 

2. Products and Services
• Aliona Cosmetics offers a range of cosmetic products, including but not limited to skincare and beauty items.
• All products are subject to availability. We reserve the right to limit quantities and refuse any orders. 

3. Orders and Payment
• Orders can be placed through our website. Once your order is placed, you will receive an order confirmation email.
• Payment for orders is accepted through our secure payment gateway.

4. Shipping and Delivery
• We deliver to addresses within UAE  
• Delivery times are estimated between 1 to 3 business days. Please note that delivery times may vary based on factors such as product availability and location. 

We deliver to addresses within Saudi Arabia
• Delivery times are estimated between 3 to 6 business days. Please note that delivery times may vary based on factors such as product availability and location. 

We deliver to addresses Worldwide
• Delivery times are estimated between 3 to 6 business days. Please note that delivery times may vary based on factors such as product availability and location. 

5. Refunds and Exchanges
 Refund Policy
• We want you to feel confident in every order. If something isn't right, we're here to help.

 Refund Window
• Refunds can be requested within 14 business days of receiving your order.

 Customer-Related Errors
• If an order is returned due to an error on the customer's side (such as an incorrect phone number or address), the product amount will be refunded once the item is received back. Shipping charges are non-refundable in this case.

 Damaged or Leaking Products
• If your order arrives with a broken bottle or leakage, you're eligible for a full refund, provided the request is made within 14 business days of delivery.

6. Privacy and Security
• Your privacy is important to us. We will collect and use your personal information only as described in our Privacy Policy.
• We implement security measures to protect your personal information and transactions.

7. Limitation of Liability
• Aliona Cosmetics is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our total liability to you for any claims arising out of or related to your use of the website or products is limited to the amount you paid for the products. 

8. Governing Law
• These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/Region].
• Any disputes arising from these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of [Your Country/Region]. 

9. Contact Us
For any questions or concerns, please contact us at support@alionacosmetics.com